Terms of Service

1. Acceptance of Terms

Please read these Terms of Service (“Terms”) carefully before using this Platform (defined below). LEGALBIT LLC (“Legalbit,” “we,” or “us”) provides lead generation services and related products, services, content and features to connect people with qualified professionals (the “Services”). By using this Platform on any computer, mobile phone, tablet, console, or other device, You accept and agree to be bound by these Terms, which forms a binding agreement between You and Legalbit, and You represent and warrant that you have the right, authority, and capacity to enter into these Terms. If You do not agree to the Terms and the Privacy Policy, or do not have the capacity to enter into these Terms, You must immediately cease use of the Platform.

2. Definitions

For the purposes of these Terms:

• Platform means the internet sites, applications, and other electronic systems, including but not limited to legalbit.ai, through which we offer and provide the Services.
• You means the individual accessing or using the Platform, or the company or other legal entity on behalf of which such individual is accessing or using the Platform, as applicable.
• Legalbit Content means content or other information created, derived, owned, or licensed by Legalbit that is made available on the Platform in connection with the Services.
• Usage Data means any technical data or other information collected, created, derived, or aggregated by us about the use or performance of the Services or the Platform.

3. Important Disclaimers

3.1 Legalbit Is Not a Law Firm

Legalbit is not a law firm, we are not attorneys, and we do not provide legal or other professional advice. The Platform is a technology service that connects individuals with legal needs to qualified law firms. No attorney-client relationship is created between you and Legalbit by using the Platform.

3.2 AI-Generated Content

The Platform uses artificial intelligence to process legal issue descriptions, classify cases, generate follow-up questions, and create structured case briefs. These AI-generated outputs are informational summaries only and do not constitute legal opinions, legal advice, or assessments of the legal merits of your case.

3.3 No Attorney-Client Privilege

Communications through the Platform are not protected by the attorney-client privilege. Information you provide through the intake process and messaging system is transmitted through our servers and processed by AI systems. You should not share information through the Platform that you would not want disclosed in the absence of a privilege.

3.4 No Guarantee of Outcome

Legalbit does not guarantee that You will find a suitable law firm, that any law firm will accept Your case, or that any legal matter will have a favorable outcome. Legalbit also does not guarantee that any law firm will receive leads or the “quality” of leads that any law firm will get.

3.5 Not an Emergency Service

Legalbit is not an emergency service and does not provide emergency response. The Platform does not automatically contact law enforcement, emergency services, or crisis hotlines on Your behalf. If the AI detects indicators of imminent danger (e.g., domestic violence, active threats), the Platform may display references to emergency contacts and crisis resources as a courtesy — but this is informational only and is not a substitute for calling 911 or contacting emergency services directly. Do not rely on Legalbit in an emergency. If you are in immediate danger, call 911 or your local emergency number.

3.6 Language

The Platform currently operates in English only. All intake processing, AI-generated content, case information, and in-app messaging are conducted in English. While some law firms may indicate that they serve clients in other languages (e.g., Spanish), this reflects the law firm’s own capability and not a feature of the Platform. Legalbit is not responsible for communication difficulties arising from language barriers between You and any law firms.

3.7 Health Information

Legalbit is not a healthcare provider or insurer and does not handle health information on behalf of any healthcare provider, insurer, or other healthcare organizations. The US Health Insurance Portability and Accountability Act (HIPAA) does not apply to Legalbit regarding any healthcare information shared. Legalbit is not responsible for handling patient data or implementing safeguards to prevent unauthorized access or misuse of sensitive healthcare information. Do not share any health information with Legalbit that You would not want disclosed in the absence of HIPAA protections.

4. User Accounts

When You create an account, You must provide information that is accurate, complete, and remains current and up to date at all times. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of Your account.

You acknowledge and agree that Legalbit may access and use the data and information received or generated through Your access to or use of the Platform for performing the Services. You further agree that we may send You messages, alerts, and other communications in connection with the Services.

You are responsible for safeguarding the password that You use to set up Your account. You agree not to disclose Your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

4.1 Member Accounts

• You may begin the intake process without an account. Account creation is required to view matched firms and receive responses.
• You must verify your email address before matched firms are notified of your case. Leads are created upon firm selection, but firm notification is deferred until verification is complete. Verification helps Legalbit ensure the integrity of the Platform.
• You may delete your account at any time through your account settings.

4.2 Law Firm Accounts

• Firm accounts are subject to review and approval by Legalbit. New firms start in a pending state and cannot receive leads until approved by a Legalbit administrator. This ensures the integrity of the Platform.
• Firms must have either free lead credits granted by Legalbit or a valid payment method on file (via Stripe) before they can be activated to receive leads and get connected to members. Once a Firm’s free lead credits are exhausted, a valid payment method is required to continue receiving and responding to leads.
• Firms must maintain accurate profile information, including practice areas, jurisdictions, and availability. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of Your account.
• Firms must respond to leads within the agreed Service Level Agreement (SLA) timeframe or the lead may expire and the member may be given the option to select a different firm.
• Firms must not use the Platform for unsolicited outreach. All communications must be in response to member-initiated requests.
• Incomplete firm registrations (accounts that do not complete onboarding within 7 days) may be automatically deleted.

5. Content

You expressly understand and agree that You are solely responsible for the content and for all activity that occurs under Your account, whether done so by You or any third person using Your account, including such content’s legality, reliability, and appropriateness. By providing information to the Platform, You grant Legalbit the right and license to use, modify, perform, display, reproduce, and distribute such information on, through, and in association with the Platform.

You represent and warrant that: (i) You own or have the legal right to use the content and have the ability to grant Legalbit the rights and license as provided in these Terms, and (ii) the posting of Your content on or through the Platform does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of Yourself or of any other person.

You are encouraged to provide any suggestion, request, recommendation, correction, change, or other feedback regarding the Services, the Platform, or other Legalbit Content. We may collect Usage Data about the use and performance of the Services to provide the best Services we can. We own all feedback, Usage Data, and Legalbit Content, as well as all improvements, modifications, and changes to the Legalbit Content and the Platform based on any such feedback provided or collected Usage Data. To the extent necessary to perfect our rights, You agree to assign us all right, title, and interest to any feedback provided and Usage Data collected, and, as necessary, grant us a worldwide exclusive, royalty-free, perpetual, irrevocable, transferable, and sublicensable license to access, store, process, use, copy, modify, remove, translate, display, perform, publish, disclose, distribute, transfer, sublicense, and export such feedback and Usage Data as collected in any form or medium, without restriction. We have no obligation to pay any compensation for such feedback or Usage Data. You may not repost, republish, or redistribute any feedback or Usage Data. We have the right, but assume no responsibility or obligation, to review, screen, or approve any feedback. You are responsible for the accuracy and legality of any feedback you make and we take no responsibility and assume no liability for any feedback posted or transmitted by You, other users, or third parties.

5.1 Content Restrictions

You may not transmit any content that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene, or otherwise objectionable. Examples of such objectionable content include, but are not limited to, the following:

• Unlawful activity or the promotion of unlawful activity.
• Defamatory, discriminatory, mean-spirited, or intentionally hurtful content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, disabilities, political affiliation, or other targeted groups.
• Inappropriately providing private information of any third party, including but not limited to addresses, phone numbers, email addresses, Social Security numbers, health or location information, or similar information, or otherwise violating the privacy of any third person.
• Spam, machine generated, or other content constituting unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.
• Containing or installing any viruses, worms, malware, trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of a third person.
• Using any data mining, robots, scraping, or similar data gathering methods.
• Unsolicited promotions or political campaigning.
• Infringing on any proprietary rights of any person, including but not limited to patent, trademark, trade secret, copyright, right of publicity, or other rights.
• Impersonating any person or entity, including but not limited to Legalbit and its employees or representatives.
• Depicting persons under eighteen (18) years of age.
• Providing false information and features or attempting to disrupt the Platform in any way.

Legalbit reserves the right, but not the obligation, to, in its sole discretion, determine whether or not any content is appropriate and complies with these Terms and refuse or remove the non-compliant content. Legalbit can also terminate the account if You post such objectionable content.

As Legalbit cannot control all content posted by users and/or third parties on the Platform, You agree to use the Platform at your own risk. You understand that by using the Platform, You may be exposed to content that You may find offensive, indecent, incorrect or objectionable, and You agree that under no circumstances will Legalbit be liable in any way for any content, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of Your use of any content.

6. Data Retention and Purging

6.1 Routine Data Minimization

Legalbit maintains a routine data minimization policy. Intake descriptions, AI-generated transcripts, follow-up questions and answers, and case narrative content (key facts, summaries, and identified information gaps) are automatically and irreversibly purged 30 days after creation. This policy applies uniformly to all accounts and is not triggered by any specific legal proceeding. Structured classification metadata (practice area, jurisdiction, urgency, quality score) and billing records are retained separately as described in our Privacy Policy.

6.2 Legal Hold Exception

The sole exception to routine purging is a valid legal hold. If Legalbit receives a timely litigation hold notice, subpoena, court order, regulatory preservation demand, or other binding legal process that requires preservation of specific records, Legalbit will suspend routine purging for the identified records until the hold is formally released or the legal process concludes. This exception is narrowly scoped to the records specifically identified in the demand and does not extend retention for unrelated data. Legalbit will notify affected users of a legal hold to the extent permitted by law.

7. Prohibited Conduct

You may not:

• Provide false or misleading information during intake or account creation.
• Use the Platform for any unlawful purpose or in violation of any applicable laws.
• Attempt to circumvent the Platform’s billing, matching, or anonymity systems.
• Remove any copyright, trademark, or other intellectual property from the Platform or Legalbit Content.
• Interfere with or disrupt the integrity or performance of the Services or the Platform.
• Submit intake descriptions that are frivolous, fabricated, or intended to waste firm resources.
• Send unsolicited commercial messages in violation of applicable laws, including the CAN-SPAM Act or Telephone Consumer Protection Act (TCPA).
• Use information obtained through the Platform to build, enhance, or train competing databases, products, or services.
• Resell, distribute, or commercially exploit lead information outside the scope of the Platform.

8. Copyright Policy (DMCA Notices and Counternotices)

If you believe that Your work has been copied in a way that constitutes copyright infringement, please provide us with a written notice to our copyright agent (contact information below) containing the following information:

• Your name, address, telephone number, and email address.
• A description of the copyrighted work that you claim has been infringed.
• A description of where on the Platform the material that you claim is infringing may be found, sufficient for Legalbit to locate the material.
• A statement that you have a good faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent, or the law.
• A statement by you UNDER PENALTY OF PERJURY that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
• Your electronic or physical signature.

You may submit this information, or any counter-notice, via:

Email, with the subject line “Copyright Notice” to: legal@legalbit.ai, or you can reach out to us at:

If properly notified that any materials infringe a third party’s copyright, Legalbit will promptly remove such materials from the Platform in accordance with the U.S. Digital Millennium Copyright Act, or equivalent laws which are applicable in other jurisdictions. In addition, Legalbit may, when appropriate, terminate the accounts of repeat copyright infringers.

Legalbit may disclose any communications, including Your contact information, concerning DMCA or other applicable copyright notices or other intellectual property complaints with third parties, including the users who have posted the allegedly infringing material.

If You have questions about the legal requirements of a DMCA notice, please contact an attorney or see Section 512(c)(3) of the U.S. Copyright Act, 17 U.S.C. § 512(c)(3), for more information. If you have questions about the legal requirements of a DMCA counter-notification, please contact an attorney or see Section 512(g)(3) of the U.S. Copyright Act, 17 U.S.C. § 512(g)(3), for more information.

9. Intellectual Property

The Platform, including its design, code, AI models, matching algorithms, and content, is owned by Legalbit. You retain ownership of the information you provide (case descriptions, messages, reviews). By using the Platform, you grant Legalbit a license to process, store, and display your content as necessary to provide the Service, and to use anonymized and aggregated Usage Data to improve the Platform. You grant Legalbit a worldwide, exclusive, royalty-free, perpetual, irrevocable, transferable, and sublicensable license to access, use, host, store, reproduce, modify, remove, translate, display, perform, publish, disclose, distribute, transfer, sublicense, and export any Usage Data and feedback solely for the purpose of operating, improving, and providing the Platform.

The Platform is protected by copyright, trademark, and other intellectual property and proprietary laws of both the United States and foreign countries. Nothing in these Terms shall be interpreted as granting any license of intellectual property rights to You. You agree not to modify, copy, translate, broadcast, perform, display, distribute, frame, reproduce, republish, download, display, post, transmit, sell, or otherwise profit or attempt to profit from any of Legalbit’s intellectual property or content appearing on the Platform without Legalbit’s prior written consent. Legalbit’s intellectual property rights may not be used in connection with any product or service without the prior written consent of Legalbit. All goodwill generated from use of Legalbit’s intellectual property rights will inure to the exclusive benefit of Legalbit.

10. Lead Generation/Not Referral or Recommendation

As a lawyer subscribing to Legalbit services (“Lawyer”), Lawyer hereby acknowledges and agrees that Legalbit offers its services pursuant to Rule 7.2[5] of the American Bar Association Model Rules of Professional Conduct and that Legalbit is not recommending any particular lawyer or law firm to any particular client or engaged in a referral service.

11. Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Legalbit disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Legalbit does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Legalbit does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Legalbit disclaims any and all representations and warranties that the site will provide specific results for the user, including that the site will provide the user with leads for prospective legal clients or a specific number of leads for prospective legal clients.

12. Limitation of Liability

To the maximum extent permitted by law:

• Legalbit is not liable for any legal outcomes, advice given by matched firms, or the quality of legal representation.
• Legalbit is not liable for AI classification errors, incorrect case categorization, or missed matches.
• To the maximum extent permitted by law, Legalbit’s total aggregate liability arising out of or related to these Terms, the Platform, or the Services shall not exceed the greater of (a) the total amount You paid to Legalbit in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).
• Legalbit is not liable for indirect, incidental, special, consequential, enhanced, treble, or punitive damages.
• Legalbit is not liable for any unauthorized access to, loss, or theft of your information or data, lost profits, costs of delay, failure of delivery, business interruption, costs of procurement of substitute services, or personal injury or death.
• You agree that we are not liable for delays, problems, or damages caused by You, another user, or a third party, by any act of nature, or by any act beyond our reasonable control, including but not limited to war, terrorist acts, labor disputes, government actions, or pandemics.
• To the fullest extent permitted by law You agree that all claims related to the Services, the Platform, these Terms, or our Privacy Policy must be brought within two (2) years of the date the claim arises (even if applicable law provides for a longer statute of limitations).
• The limitations on liability herein constitute a material part of these Terms and we would not enter into an agreement with You absent these limitations to the fullest extent as permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Legalbit, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, related to or resulting from Your use of the Platform, any violation of this Agreement, or any activity related to Your account (including negligent or wrongful conduct) by You or any other person accessing the site using Your account.

14. Important Information About Children

The Children’s Online Privacy Protection Act (“COPPA”) (https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions-0) requires that online service providers obtain parental (or legal guardian) consent before they collect personally identifiable information online from children who are under the age of 13. The Platform does not target children, and is not intended to be used by children without involvement and approval of a parent or guardian. Therefore, we only knowingly collect personal information through the Platform from a child under the age of 13 where that parent or guardian uses the Platform and disclose personal information to us on the child’s behalf. If You are a child under the age of 13, please do not send any personal information about yourself to us unless Your parent or guardian has provided prior consent to us, and please do not send any personal information other than what we request from You in connection with the Services. If we learn we have collected personal information from a child under the age of 13 without parental/guardian consent being obtained or if we learn a child under the age of 13 has provided us personal information beyond what we request from them for the Services, we will delete that information as quickly as possible. If You believe that a child under the age of 13 may have provided us personal information in violation of this paragraph, please contact us at legal@legalbit.ai.

15. Termination

We may suspend or terminate your account if you violate these Terms. Legalbit may suspend or terminate accounts for any reason, including inactivity, suspected fraud, or risk to Platform integrity. You may terminate Your account at any time through Your account settings (see our Privacy Policy for details on data deletion). Provisions that by their nature should survive termination (including disclaimers, limitations of liability, indemnification, and data retention obligations) will survive.

16. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes arising from these Terms or Your use of the Platform shall be resolved in the courts of Travis County, Texas.

17. Changes to These Terms

We reserve the right to amend these Terms at our discretion and at any time. Any changes will be accompanied by a new “Last Updated” date. We may, but are not required to, provide You with notice of the change in Terms via any means we consider reasonable, including but not limited to email. Continued use of the Platform or Services after changes take effect constitutes acceptance of the updated Terms. We encourage You to visit this page regularly for any changes.

18. Use of Lead Information

Firms are solely responsible for their use of member information obtained through the Platform, including compliance with all applicable laws governing communications, privacy, and data protection. Legalbit does not control and is not responsible for how Firms use or process such information after it is accessed.

19. Links To Other Websites

Legalbit may now or in the future allow advertisers and corporate partners to post content on the Platform and provide links to third-party websites or services that are not owned or controlled by Legalbit. Legalbit assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Legalbit shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services. We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

20. Headings

The headings of the sections contained in these Terms are for convenience only and shall not be deemed to control or affect the meaning or construction of any provision of these Terms.

21. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under the applicable law and the remaining provisions will continue in full force and effect.

22. Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.

23. Assignment

You shall not assign or transfer any of Your rights hereto without our prior written consent. We may assign our rights or obligations to any affiliate or in the event of merger, reorganization, sale of all or substantially all of our assets, change of control, or operation of law, or to any third party we choose without Your consent.

24. No Class or Representative Proceedings and Class Action Waiver

You and Legalbit agree that any claims brought in Arbitration or Litigation may only be brought in an individual capacity and not as a Plaintiff or Class Member in any purported class, collective, consolidated, private attorney general, or representative action. Unless otherwise agreed in writing, no arbitrator or judge may consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding.

25. Informal Dispute Resolution And Arbitration

If You have a dispute with or claim against us, you must give us an opportunity to resolve Your claim informally by sending a written description of Your claim to legal@legalbit.ai. We agree to negotiate Your claim in good faith. You agree that you may not commence any proceeding unless there is no resolution within sixty (60) days after we receive notice of Your claim and You have made a good faith effort to resolve Your claim directly with us during that time.

Prior to the initiation of any court proceeding, any unresolved dispute shall first be subject to a non-binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. You and Legalbit agree to try to settle the dispute, after a demand for arbitration is filed, by mediation administered by the American Arbitration Association under its Commercial Mediation Procedures. Such mediation shall proceed concurrently with arbitration and shall not be a condition precedent to any stage of the arbitration.

You acknowledge and agree that a breach by You of these Terms may cause us irreparable harm for which monetary damages would not be an adequate remedy. In the event of such breach or threatened breach, we will be entitled to a restraining order, an injunction, specific performance, and/or any other relief that may be available from any court, without any requirement to post a bond or other security, or to prove actual damages or that monetary damages are not an adequate remedy. These remedies are not exclusive and are in addition to all other remedies that may be available at law, in equity, or otherwise.

26. Contact Us

If you have questions about these Terms, contact us at:

Email: legal@legalbit.ai